The Senior Billing Manager position will manage and oversee the complete utility billing cycle, from onboarding to monthly recurring billing for multifamily real estate customers.

We are eeking a detail-oriented professional to manage billing operations. In this role, you will assist with various tasks to ensure monthly billing accuracy and completeness for both residents and clients. Your efforts will contribute to the timely and efficient processing of all billing activities and client management.

Who We Are
Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities. Our intuitive, cloud-based platform streamlines operations, eliminates inefficiencies, and increases NOI for property owners and operators. At Billee, we are more than just a technology company. We are a team of innovators and problem solvers. Led by seasoned technology leaders, we challenge traditional providers by offering smarter, more efficient solutions to the market.

Our culture is the foundation of our success. We believe in empowering and developing our people, ensuring they thrive both professionally and personally. Our core values define how we work and what we stand for:

• Win Together – We believe in collaboration and collective success. When one of us wins, we all win.
• Lead with Integrity – We hold ourselves accountable, operate with transparency, and always do what we say we'll do.
• Relentless Determination – We tackle challenges head-on, with persistence and decisive action.
• Bold Voices – We encourage open dialogue and foster a culture where every voice matters.
• Stay Curious – We are lifelong learners, always seeking new ways to innovate, improve, and grow.

Job Overview
As the Senior Billing Manager, you will be responsible for managing the process for handling invoices, ensuring compliance with Service Level Agreements (SLAs) while maintaining high accuracy. You will also manage the onboarding process and guide the team in analyzing and implementing both new and existing resident billing accounts, ensuring accurate generation in alignment with billing cycles and regulatory standards. Additionally, you will oversee resident billing, ensuring accurate generation according to billing cycles and regulatory requirements.

Your role will involve addressing and resolving exceptions, identifying opportunities for process improvement, and optimizing billing workflows to enhance efficiency and minimize errors. You will investigate and resolve billing discrepancies, working closely with relevant departments to ensure timely corrections. You will also be responsible for recommending, implementing, and testing updates and enhancements to improve billing operations.

Furthermore, you will manage client escalations, proactively identify ways to enhance the customer experience, provide internal training and support on billing procedures and best practices, and work collaboratively with internal teams. Collaboration with sales, customer success, and operations teams on all billing-related matters will also be part of your responsibilities, including vendor accounts payable. Overall, you will play a crucial role in ensuring the efficiency and accuracy of the billing operations within the company.

Requirements

To excel in this role, you should have at least five years of experience in Billing Operations, with a keen eye for detail, strong analytical skills, outstanding communication and interpersonal abilities. This role requires a proactive and adaptable approach to work, the ability to work well under pressure, manage tasks independently, learn quickly, and meet tight deadlines.

• Bachelor’s degree in Business Administration, Operations Management, or related field;
• Proven experience in a senior management role, with a track record of driving business growth, product efficiency, and operational excellence.
• Strong leadership and communication skills to effectively lead and inspire a team.
• Exceptional analytical and problem-solving abilities to identify and address operational challenges.
• Ability to thrive in a fast-paced technology focused startup environment and adapt to changing priorities.
• Knowledge of industry best practices and trends in operations management.

Compensation & Benefits

• Competitive salary + performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k)
• Paid time off and flexible work arrangements.
• Professional development opportunities.
• Opportunity for earned equity.