Billing Coordinator

Billing Coordinator

Overview

The Billing Coordinator position will support the complete utility billing cycle, from onboarding to monthly recurring billing for multifamily real estate customers. This role works closely with the Billing Manager and Operations team to ensure accuracy, efficiency, and compliance in all billing processes.

Who We Are

Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities. Our intuitive, cloud-based platform streamlines operations, eliminates inefficiencies, and increases NOI for property owners and operators. At Billee, we are more than just a technology company. We are a team of innovators and problem solvers. Led by seasoned technology leaders, we challenge traditional providers by offering smarter, more efficient solutions to the market.

Our culture is the foundation of our success. We believe in empowering and developing our people, ensuring they thrive both professionally and personally. Our core values define how we work and what we stand for:

• Win Together – We believe in collaboration and collective success. When one of us wins, we all win.
• Lead with Integrity – We hold ourselves accountable, operate with transparency, and always do what we say we'll do.
• Relentless Determination – We tackle challenges head-on, with persistence and decisive action.
• Bold Voices – We encourage open dialogue and foster a culture where every voice matters.
• Stay Curious – We are lifelong learners, always seeking new ways to innovate, improve, and grow.

Job Overview

As a Billing Coordinator, you will be a key contributor to our billing operations team, ensuring accurate and timely processing of utility billing for our multifamily property clients. You will work within established processes and procedures to maintain billing accuracy, support account onboarding, and help identify opportunities for operational improvements.

Your responsibilities will include processing resident billing accounts according to established billing cycles and regulatory requirements, maintaining high attention to detail to minimize billing errors, and assisting with the onboarding process for new properties and residents. You will help identify and escalate billing discrepancies for resolution, support the Billing Manager with process documentation and testing of system enhancements, collaborate with Pod Setup, Account Management, and UVM Coordinator teams on billing-related matters, and maintain organized records and documentation of billing activities.

This is an excellent opportunity for someone who thrives in a process-driven, detail-oriented environment and wants to build a career in billing operations within a growing technology company.

Requirements

To excel in this role, you should be detail-oriented, comfortable working with numbers and technology systems, and able to work effectively both independently and as part of a team. You should be organized, able to prioritize tasks, and comfortable working in a fast-paced environment with established deadlines.

Required Qualifications:

• Bachelor's degree in Math, Business, Computer Science, Finance, Accounting or related field
• Strong comfort level with mathematics and numerical accuracy
• Basic to intermediate proficiency in Microsoft Excel and MS Office Suite
• Ability to learn and work comfortably with billing systems and technology platforms
• Strong organizational skills and ability to prioritize multiple tasks
• Excellent attention to detail and accuracy
• Ability to follow established processes, procedures, and regulations
• Proactive problem-solving mindset
• Strong communication and collaboration skills
• Comfort with repetitive, process-driven work in a fast-paced environment

Preferred Qualifications:

We’d especially like to hear from you if you have: 

• Previous experience in billing operations 
• Experience in property management, utilities, or multifamily housing
• Familiarity with SaaS platforms or billing software

What Success Looks Like:

• 30 Days: Complete onboarding and training on Billee's billing systems and processes; understand billing cycles and basic procedures; begin processing billing under supervision
• 60 Days: Independently process routine billing tasks with high accuracy; demonstrate understanding of common billing scenarios and exceptions; actively contribute to team collaboration
• 90 Days: Consistently meet accuracy and timeline standards; proactively identify process improvement opportunities; serve as a reliable team member who requires minimal supervision for routine tasks

Compensation & Benefits

• Salary: $55,000 - $75,000 (based on experience and qualifications)
• Health, dental, and vision insurance
• 401(k) 
• Paid time off and flexible work arrangements
• Professional development opportunities
• Opportunity for earned equity

Work Details

• Location: Remote with travel as needed for training, company meetings, etc. 
• Hours: 8:00 AM - 5:00 PM Central Time (flexibility available as needed, but close alignment with core hours required)

If you are a detail-oriented, process-driven professional who thrives in a collaborative team environment and wants to contribute to a rapidly growing startup revolutionizing the utility billing industry, we want to hear from you